Shipping and Handling
What shipping carrier do you use?
- All of our products are shipped from Korea using Korea Post and then they're handled by your local government-sponsored postal service and customs.
How long does it take? What's the estimated delivery time?
FREE Shipping (i.e. shipping included)
- Japan, Hong Kong, China, and neighboring countries: *5~10 days.
- Thailand, Singapore, and neighboring countries: *6~10 days.
- Australia, New Zealand, and neighboring countries: *7~12 days.
- North America: *9~14 days.
- Europe: *7~14 days.
- India and the Middle East: *9~15 days.
- Africa, Central, and South America: *10~20 days.
EXPRESS Shipping (additional $20~$25)
- Japan, Hong Kong, China, and neighboring countries: *2~3 days.
- Thailand, Singapore, and neighboring countries: *2~3 days.
- Australia, New Zealand, and neighboring countries: *3~4 days.
- North America: *3~4 days.
- Europe: *3~5 days.
- India and the Middle East: *3~4 days.
- Africa, Central, and South America: *3~5 days.
*Plus days for customs clearance. This depends on the country but most countries clear within 2 days (some countries can take up to 8 weeks). Please note, pick-up may be required due to customs clearance quarantine depending on the country and customs office.
Why is it taking so long to receive my box?
If you're from a Latin American or African country we STRONGLY recommend to select the EXPRESS Shipping (if the option is available).
Remember, it's an international order. Depending on the country, with FREE shipping, it can take anywhere between 5 to 20 days (+ customs clearance) after shipment. There are many factors that can delay your shipment:
- Flights from Korea - are there frequent direct flights from Korea to your country?
- Postal service efficiency - is your country's postal service efficient? You should know better than us! :)
- Customs - is your country very strict with customs? Are they efficient? Is the customs officer in a bad mood that day?
- Weather, earthquakes, and other catastrophes - Has your country suffered any of these recently?
Do you send me a tracking number?
Yes, once we ship your box, you will receive a tracking number via email, account dashboard, or SMS.
Do you ship to my country?
We ship worldwide 🌍to most countries. If your country isn't available at checkout, then sadly, we won't be able to ship.
I got my box stolen. Can you send me another one?
- Please note we are not responsible for lost or stolen packages. Please make sure the shipping address is safe.
Orders are processed within 24 hours. If you need to make any changes, please let us know as soon as possible. We'll do our best to change the order. However, this is not guaranteed. Please note, if you order multiple boxes, they may be shipped separately.