We generally ship within 10 business days of billing/order.
After we ship your box, it generally takes around:
- Japan, Hong Kong, China, and neighboring countries: *5~10 days.
- Thailand, Singapore, and neighboring countries: *6~10 days.
- Australia, New Zealand and neighboring countries: *7~12 days.
- North America: *5~14 days.
- Europe: *7~14 days.
- India and the Middle East: *9~15 days.
- Africa, Central, and South America: *10~20 days.
*Plus a few days for customs clearance. This depends on the country but most countries clear within 2 days (but some countries can take up to 8 weeks). Please note, pick-up may be required due to customs clearance quarantine depending on the country and customs office.
**Due to delays with customs, postal service, extreme weather, and other delays, we kindly ask you to wait 6 weeks after you receive your tracking number until you inquire about the delivery of your box. Trust us. From experience, 99.99% of the times the box will arrive safely.
Yes, we ship worldwide straight from our warehouse in Busan, South Korea! However, there are a handful of countries not supported by Korea Post. If your country is not listed at checkout, unfortunately, we are unable to ship you a box.
We do not ship to North Korea, Ecuador, Mauritius, Netherland Antilles, Ethiopia, Haiti, Iraq, Liberia, Libya, Paraguay, Sierra Leone, Yemen, Western Samoa, Kosovo, Albania, Republic of Macedonia, Hawaii, Guam, and Puerto Rico.
All of our products are shipped from Korea using Korea Post and once it reaches your country, they're handled by your local government-sponsored postal service and customs.
About the Box
It's really simple. If you order (or subscription renews) in March, you're getting the March Box. If you ordered in April, you're getting the April Box and so on.
But, don't you love surprises? Unfortunately, while we are not yet customizing the boxes, we are always looking to curate the most exciting boxes.
If you have any suggestions or feedback, simply let us know!
Unfortunately, at this moment, we don't offer Halal, vegetarian, or vegan snacks but we may in the future.
Yes, if you just want one box, simply subscribe to a Month to Month plan and cancel the subscription anytime before the next renewal.
Payments and Order Information
We accept all major credit cards and Paypal.
All orders are processed in US Dollars. For non-US customers, while the content of your cart may be displayed in your selected currency, you will check out using USD at the most current exchange rate. However, this is just an estimate and your bank/card company may charge a foreign exchange or transaction fee.
Once we ship your package, we'll send you an email with a tracking number within 5 business days. You may also find the tracking number on your order notification email (click "View your order" button).
Please also check your spam/junk folder or your "Promotions" tab if you use Gmail. You may also check within your account dashboard.
Please note, tracking may take between 72 hours and 1 week to update. In the case of Korea Post, depending on the country, tracking may show no updates once the package leaves Korea. In this case, even if the tracking number is not updated, your package will still be in transit.
Do not worry. If there are no direct flights from Korea to your country, your box will make a few stops in different countries and then be redirected to yours. Trust us, 99.99% of the time your box will arrive without any problem.
Every package delivered internationally goes through customs. This process may take up to 7 days.
"Unfulfilled" means your package hasn't been packed or shipped yet.
For a complete invoice, please contact our Customer Care Team at email@example.com.
In a minority of cases, you may be charged again (in the case of a Month-to-Month plan) before receiving your first box. This is totally normal because shipping can take anywhere between 1 to 4 weeks (95% of the time) after shipment but to some countries with a less efficient postal service/customs system it may take longer. Unfortunately, this is out of our control.
Do not worry, as long as you've paid for the box, you will be sent one.
We understand that things can happen, so please don't worry!
You have a 15-day window from the date the package was reported as delivered to contact our Customer Care Team at firstname.lastname@example.org.
We will help you locate your package first and will ask you do a bit of investigating as well. From our experience, most of the time, the package miraculously shows up a few days later!
As long as your order has not been processed or shipped, you may cancel your order. However, we cannot make any changes if the order has been processed or shipped.
Please refer to our Returns and Refunds policy.
To cancel your subscription, simply log in to your account dashboard, go to "Manage subscriptions" and hit "Cancel" next to your subscription.
Please note, canceling will only cancel the next renewal. Subscriptions are non-refundable as per our Terms of Service and you will still continue to receive any boxes remaining in your plan, and the cancellation will take effect at the end of your plan. Your account will not automatically renew for another term. There is no penalty for canceling your subscription. Canceling your account does not provide you a refund for any paid boxes, nor does it stop a pending charge.
Please make sure to cancel before the next renewal date (you can find this on your account dashboard under "Manage Subscriptions").
You can set your renewal date to any date in the future from your account dashboard -> "Manage Subscriptions" -> "Edit" next to your subscription -> "Change next charge date". Click "Save".
Or you can simply cancel the subscription and re-activate whenever you want.
To change your shipping address, go to your account dashboard -> "Manage Subscriptions" -> "My Subscriptions" -> "Edit" next to your address under "Subscription Orders".
Please remember, all address changes need to be made at least 7 days before shipment. If it's not updated by then, your box will go to the default address on file.
To change the subscription term, simply login to your account and go to "Manage Subscriptions" and "Swap plan" next to your current subscription. Select the new term and click on "Swap Product".
The change will be applied to your next renewal date, which you can find next to your subscription under "Manage Subscriptions".
To change your payment information:
Hit the "Log In" link and log in. Under "Account", go to "Manage Subscriptions". Click "Billing Information". Click "Update card" and enter your new payment information. Once you fill out the details, click on "Update card" to save the information.
This could be due to many reasons. Most of the time, it's because you haven't activated your account (you should've received an account activation email when you first signed up). To activate your account, click here and enter the email address you used to subscribe.
If you're still having trouble, simply contact the Customer Care Team at email@example.com, and we'll work our magic to help resolve the issue!
Please contact our Customer Care Team at firstname.lastname@example.org if you wish to delete your account.
What is the GDPR?
The General Data Protection Regulation (“GDPR”) is a new set of rules designed to give citizens of the European Union (“EU”) more control over their data. It replaces the patchwork of national data protection laws currently in place with a single set of rules, directly enforceable in each EU member state. The GDPR goes into effect on May 25, 2018.
What rights do I have with respect to my data?
Members in the European Union have the additional rights to request deletion and processing of their personal data. Please contact us at email@example.com if you wish to exercise these rights.